Services Computer Networking

ALL YOU HAVE TO DO IS FOCUS ON THE WORK IN FRONT OF YOU; VIE WILL TAKE CARE OF THE REST

Not every issue can be resolved in-house—you might be so focused on the work you have in front of you that you may not realize what steps you should take to resolve it. That’s where IT Help Desk services from Vie come in. Our support solutions are there when you need them, giving you the best chance of getting back on track and stifling performance issues before they cause too many problems. Not every company can afford to have an entire staff of IT experts. At Vie, we offer all of the resources that the big guys use at a margin of the cost. Our flexible, on-call solutions put you in a better position than ever to focus on your business and not your IT. You have the freedom to keep performing business as usual, while our team helps you minimize downtime and work more effectively than ever before.

WHAT ARE THE BENEFITS OF HELP DESK SUPPORT

• Optimal Efficiency – with a user-friendly ticketing system, simple reporting, and efficient remediation services, it’s easier than ever to mitigate issues that might otherwise drag down your entire network infrastructure.
• Increased Flexibility – the more scalable your workflow is, the easier it is to hit your unique performance targets. Vie’s Help Desk support makes working remotely far more manageable—no matter where you are, you’ll always have access to the help you need.
• Centralized Support – a scattered, convoluted support solution makes it hard to get the help you need. Vie makes sure that you retain access to a specific, concrete location for all your questions, concerns, and tickets. A single point of contact is critical for high-quality technical support.
• Custom-Tailored Service – don’t work with a solution that’s not right for you; Vie’s specializes in providing unique support that’s based on your tangible needs and future concerns. The issues you face are specific to your company—shouldn’t your support reflect that?

Security Service That You Can Count On
Protecting the integrity, functionality, and usability of your network and its corresponding data is critical for a high-performing business. That’s why Vie offers secure network solutions designed to keep your business-critical data safe and your infrastructure functioning at the level that you need it to. Our network security works by combining several layers of defense mechanisms to keep your protection airtight.

ABOUT

• Access Control: Allows for permission settings for each individual network user. Users are carefully maintained and monitored, no matter what device they’re using across your entire computer network for each IP address.
• Anti-Virus And Anti-Malware Software: Designed to protect your business from viruses, worms, Trojans, ransomware, and spyware.
• Application Security: Whether pre-manufactured or custom-built, you need to minimize the gaps that external threats can exploit.
• Data Loss Prevention: Keep your business-critical information safe, no matter what.
• Email Security: Email inboxes are one of the first places hackers look to target. Cii will block incoming attacks and control outbound messages.
• Firewalls: Set up a barrier between your network and the outside world so that your hardware and software goes unencumbered.
• Intrusion Prevention Systems (IPS): Cii installs a solution that blocks, tracks, and remediates threats, otherwise known as an intrusion detection system. We also analyze behavioral analytics to account for potential threats.
• Security For Mobile Devices: No matter what you use to get work done, Cii will keep your mobile devices safe for secure remote access.
• Network Segmentation: We define network traffic into different classifications, making the enforcement of security policies that much easier.
• Security Information And Event Management: Is your information protected? Hackers won’t be able to gain access to your network when you work with Cii.
• VPN—Virtual Private Network Encryption: End-to-end encryption keeps your information safe.
• Web Security: Keep hackers at bay with Cii.
• Wireless Security: Your wireless networks need to be as airtight as any other part of your infrastructure

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ABOUT

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IS YOUR DATA SAFE?

Every small business has information that they need to keep secure. Whether it’s spreadsheets containing pertinent client information, passwords, user data, reports, or anything else, you need to make sure that the data that matters to you stays in the right hands. Vie’s data protection services keep the information you rely on right where it should be—within your network. 

We protect your data and personal information, with services including:

• Custom-tailored, scalable backup plans based on recurring professional reviews of your business data. This keeps your network up and running, and avoids the devastating effect of long-term downtime.
• A layered approach to the first line of defense, including Virus, Malware, and Exploit protection through multiple security measures, giving you all the protection you need from various forms of cyberthreats
• Secure, regular backups stored on and off-site, managed and protected by our professional technicians. Redundant backup allows you the freedom to work stress-free.
• Monitoring and maintenance done after your business hours, so we’ll never slow you down or get in your way. Cyberattacks can occur at any time—shouldn’t you be prepared?
• Routine summaries of your data backups with real solutions and recommendations for real problems. We actively work to uncover issues before they cause real, tangible harm to your network’s security.
• High-level, frequent communication to keep you informed on your security and business continuity plan. Close collaboration is a cornerstone of how we operate, and we want to make sure you’re always protected
• Cloud security tools including Hosted Web Protection and Secure File Sync to keep malicious files off your network and keep your data securely backed up. We use cutting-edge solutions from industry-leading providers to keep your network safe